PRIVACY POLICY & TOS

Fair Use Policy:

• Each plan includes a set number of washes or services per month. Unused washes do not roll over to the next month.
• Services are capped at one service per week to ensure fair use and manage workload.
• Services must be booked in advance and are subject to availability.
• Priority scheduling for the Premium Plan is provided but does not guarantee immediate availability.

Non-Transferable Terms:

• Subscriptions are non-transferable and tied to the registered vehicle(s) only.
• Customer identification will be required for service redemption.

Payment Terms:

• Subscriptions are billed monthly in advance. Payment is due on the first day of each billing cycle.
• A late fee of 10% will apply to payments received after 7 days past the due date. Continued late payments may result in cancellation of the subscription.

Cancellation Policy:

• Minimum subscription period of 2 months required.
• Early cancellation of subscription (before 2 months) incurs a fee equivalent to one month’s subscription price.
• Customers can cancel their subscription with 7 days' notice.
• Customers can reschedule appointments booked with at least 2 days' notice.
• No refunds will be issued for the current billing cycle if the subscription is canceled before the end of the month.

Discount Limitations:

• Discounts on additional services are limited to specific frequencies (e.g., once per quarter for Premium Plan).
• Discounts on additional services are applied only to services not included in the subscription plan.

No-Show Policy:

• Customers may be charged a fee for repeated missed appointments.
• After 3 no-shows, the subscription may be reviewed for potential cancellation.

Service Quality & Satisfaction:

• If a customer is not satisfied with a service, they must notify us within 5 days of the service date.
• We will work to resolve the issue or offer a complimentary redo of the service if applicable.

Termination & Refunds:

• We reserve the right to terminate a subscription if the customer fails to comply with the terms and conditions or engages in abusive behavior.
• No refunds will be issued for unused services or remaining time in the billing cycle upon cancellation or termination.

Changes to Terms:

• We reserve the right to modify these terms and conditions at any time.
• Continued use of the subscription indicates acceptance of the new terms.

1. Information We Collect:

• Personal Information: When you book a service, subscribe to our plans, or contact us, we may collect personal information such as your name, email address, phone number, and vehicle details.
• Payment Information: We collect payment information when you make a purchase or subscribe to a plan. This may include your credit/debit card number, billing address, and other payment-related details.

2. How We Use Your Information:

• To Provide Services: We use your information to book and provide our car detailing services, manage subscriptions, and process payments.
• To Communicate: We may use your contact information to send you updates, promotional offers, and newsletters. You can opt out of these communications at any time.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

5. Your Rights:

• Access and Update: You have the right to access and update your personal information. You can do this by contacting us directly.
• Opt-Out: You can opt out of receiving promotional communications from us by contacting us.
• Data Deletion: You may request the deletion of your personal information, and we will comply unless we are required to retain it for legal reasons.

6. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: